Driven by a need for a cleaner, sustainable use of energy and water, utility service providers are rolling out innovative new customer offerings that regularly involve new connected assets: e.g. digital water meters, retrofitting energy cabinets with IoT, home energy management solutions involving e-storage, etc. Customers of such innovative solutions demand high-quality service. High-quality after-sales support allows to retain more customers to drive growth and value. This has been proven in many adjacent markets but is rather new in the utility market. 

Providing sustainable on-site and remote support for these advanced B2C and B2B connected assets is not trivial. In this webinar, we focus on how Waylay Digital Twin for Salesforce addresses these challenges. In particular, we show how business users can leverage connected asset performance data to optimize the customer service experience.